FAQ about subscriptions

Since 2025 you can use capella as a perpetual license version or as a subscription. Do you have questions about this? Please write to: info@capella-software.com

Subscription or perpetual license?

Is capella only available as a subscription?

No, you can purchase a perpetual license as well, the choice is yours.

What are the advantages of the subscription?

capella is continuously under development and new features are introduced on a regular basis - even between the main version releases. With the subscription, you don't have to wait for the next major upgrade to get these new features.

Furthermore, the subscription is very practical when you need a music notation software for a limited time only.

Does the perpetual license version also get updates?

Yes, of course we provide bugfixes and patches for our current program versions, free of charge.

Which programs are available as a subscription?

Currently, only capella is available as a subscription. We plan to extend this option to our other programs in the near future.

Making the switch:

How can I switch from my perpetual license version to subscription?

You will find your individual offer in your customer account. Please log into your account.

Technical questions:

Do I need an Internet connection to use the subscription version?

Yes, generally speaking, an Internet connection is required.

What will happen when I am temporarily not connected to the Internet?

It is possible to start capella subscription even when you are not connected, however you will need to reconnect regularly.

How can I use capella subscription on more than one device?

You can use our software on two devices, provided that you are the only user and that it is for private use only. If you want to connect a third device, you will have to deregister one previously used device first.

What will happen to my capella scores when I cancel my subscription?

Your scores will remain, you can still open your files, listen to your music and print out your scores with the free capella reader or the capella score reader app.

Terms of payment:

How can I pay for capella subscription?

You can pay for your subscription via credit card.

How often will my credit card be charged?

Depending on your subscription, you will be charged once per month or once per year.

What happens if the credit card payment fails?

In this case we will suspend your subscription and send you an e-mail. Log into your account and update your credit card data.

What are the cancellation conditions?

You can cancel your subscription 14 days before the next payment. Please beware the three months minimum subscription period when choosing the monthly subscription.

Tutorial

The following video shows how you can register and deregister devices for your subscription.